Customers Personal

Lawsuit follows exchange on X in which airline suggested customer should clear their cache or book with incognito windowSign up for the Breaking News US email to get newsletter alerts in your inboxJetBlue has been sued in a proposed class action claiming it uses customers’ personal data to set ticket prices, after its response to a social media post raised concern that the carrier employed “surveillance pricing” to make flying more expensive.According to a complaint filed late Wednesday in Brooklyn federal court, JetBlue conceals its use of “trackers” to set prices dynamically, and shares data with third parties whose programs help it decide when to raise fares. Continue reading...

People’s payments, account details and national insurance numbers visible to other users, says Treasury committeeLloyds Banking Group exposed the personal data of nearly 500,000 customers in an IT glitch that left people’s payments, account details and national insurance numbers visible to other users, a committee of MPs has revealed.A letter from Lloyds, published by MPs on the Treasury select committee on Friday, blamed the glitch on a software defect introduced during an IT update to its Lloyds, Halifax and Bank of Scotland mobile banking apps overnight into 12 March. Continue reading...