FCA review warns AI could reshape retail financial services by 2030 - The Intermediary - Latest UK mortgage news

- The Financial Conduct Authority (FCA) has published The Mills Review, detailing the potential for artificial intelligence to fundamentally reshape retail financial services by 2030.
- The report emphasizes that while AI offers significant innovation, the industry must prioritize consumer trust, accountability, and robust protections to manage emerging risks.
- This review matters as it signals a shift toward AI integration in the UK financial sector, requiring firms to balance technological efficiency with regulatory compliance.
- Moving forward, the FCA and industry stakeholders will focus on establishing frameworks to ensure AI deployment does not compromise consumer safety or market integrity.
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