Survey: Nearly All European Organisations Feel Pressure to Scale AI for Customer Experience, Yet Only 38% Have a Clear Approach to Governance
- A survey of 200 senior leaders across Western and Central Europe reveals that while nearly all organizations feel pressure to scale AI for customer experience (CX), only 38% have a clear governance approach.
- The research, conducted by CallMiner, highlights a widening gap between rapid AI adoption and the necessary frameworks to manage compliance and customer trust.
- This disparity exposes significant operational risks, particularly regarding multilingual CX and the ability to maintain regulatory standards across diverse European markets.
- The findings suggest that organizations must prioritize governance strategies to bridge the gap between AI ambition and secure, scalable implementation.
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NEWS ROUNDUP - 15th June 2026 - Digital Forensics Magazine
• A 48-hour news roundup from June 15, 2026, highlights a series of critical cyber incidents, including a data breach at Nottingham University and the exploitation of a PeopleSoft zero-day vulnerability. • The report details diverse threats ranging from cyberattacks targeting Iranian banks and security risks in Splunk and Ivanti software to long-term espionage activities.
Read original · digitalforensicsmagazine.com
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• Huawei is attempting to revitalize its PanguLM large language model to regain competitiveness as China's AI race enters a more challenging phase. • The company's recovery strategy relies heavily on the leadership and profile of Richard Yu to restore the model's credibility.
Read original · digitimes.com
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• India has emerged as a global leader in AI-driven marketing, with Chief Marketing Officers (CMOs) projecting the highest AI-led revenue growth worldwide. • According to a new Boston Consulting Group (BCG) report, Indian marketing leaders are prioritizing the adoption of Generative AI, personalization, and agentic commerce.
Read original · fortuneindia.com
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• The global foundry market reached a record high in the first quarter of 2026, driven by surging demand for AI, high-performance computing, and early orders from TV and PC supply chains. • China's Nexchip Semiconductor climbed into the top eight global foundries for the first time, overtaking Taiwan's Vanguard International Semiconductor (VIS).
Read original · digitimes.com
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• EU tech chief Henna Virkkunen asserted that Europe does not pose a security risk to the U.S. following a U.S. order restricting access to powerful AI models. • The tension follows the U.S. government's decision to shut down Anthropic’s Fable 5 and Mythos 5 models due to security concerns.
Read original · economictimes.indiatimes.comGrinding Gear Games revenue surges to $526 million, co-founder hires for secret project - NZ Herald
• West Auckland-based Grinding Gear Games reported a massive revenue surge, with earnings jumping five-fold from $105 million to $526 million. • The financial growth was driven by strong performance and included $3 million in taxpayer funding as part of the mix.
Read original · nzherald.co.nz
NZ HeraldCan Europe Stay Competitive in a Fragmented World? - Urban Land Magazine
• At the 2026 ULI Europe Conference in Berlin, experts discussed strategies for maintaining European competitiveness amidst increasing global fragmentation. • Speakers argued that Europe should focus on its unique strengths in governance, resilience, capital formation, and the quality of its livable cities rather than attempting to match the scale of China or the U.S.
Read original · urbanland.uli.orgEurope’s AI Sovereignty Problem Runs Far Deeper Than Frontier Access
• EU Commissioner Henna Virkkunen introduced the European Technological Sovereignty Package on June 3 in Brussels to reduce reliance on non-European digital technology suppliers. • The initiative includes the Chips Act 2.0 and the Cloud and AI Development Act, targeting the EU's deep entanglement with dominant US AI ecosystems.
Read original · techpolicy.press
Tech Policy PressAI Startups To Watch: 5 Startups That Caught Our Eye In June
• Inc42 has released the ninth edition of its "AI Startups To Watch" list, highlighting five emerging companies that stood out in June. • The featured startups include Flaunt, JupiterBrains, SubVerse AI, Trench Security, and YoLearn.ai.
Read original · inc42.com
Inc42 MediaLas Vegas 2026: The Infocomm 101 by invidis
• Infocomm 2026 is returning to Las Vegas as a primary gathering for the professional audiovisual (ProAV) and digital signage industries. • Invidis consulting is providing an "Infocomm 101" guide to help attendees navigate the event, highlighting specific invidis sessions and the launch of a new Americas Yearbook.
Read original · invidis.com
invidisCybersecurity vets protest 'dangerous' US government ban on Anthropic's most powerful models
• Dozens of cybersecurity experts are protesting a U.S. government export-control ban on Anthropic’s most powerful AI models, specifically Fable and Mythos. • The group argues that restricting access to these high-tier models prevents cybersecurity defenders from effectively securing software and products against emerging threats.
Read original · techcrunch.com
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