Dispute Resolution

• Visa unveiled six AI-driven tools to automate charge dispute management for issuers, acquirers, and merchants, reducing manual reviews and fraud losses. • The tools, launched yesterday, aim to accelerate resolution processes across US payment networks. • This upgrade positions Visa at the forefront of AI-enhanced fintech security and efficiency.

• Visa introduced six AI tools on April 1, 2026, to modernize credit-card dispute processes for merchants, issuers, and acquirers using generative responses and predictive models. • The tools address over 103 million disputes processed in 2025, a 35% increase since 2019, with features like document summarization and centralized case management. • Deployment will streamline operations for US financial institutions, reducing resolution times and costs significantly.