Image: FX News GroupFCA publishes The Mills Review: impact of AI on retail financial services - FX News Group
• The Financial Conduct Authority (FCA) has published "The Mills Review," a comprehensive report detailing the transformative impact of artificial intelligence on retail financial services. • The review highlights a systemic shift from traditional human-led models toward AI-enabled, continuous, and delegated services, specifically emphasizing the role of "agentic AI." • The report advocates for the development of a trusted, public-interest AI-enabled financial capability service to ensure consumers are protected and supported during this transition.
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