Organisations

• A survey of 200 senior leaders across Western and Central Europe reveals that while nearly all organizations feel pressure to scale AI for customer experience (CX), only 38% have a clear governance approach. • The research, conducted by CallMiner, highlights a widening gap between rapid AI adoption and the necessary frameworks to manage compliance and customer trust. • This disparity exposes significant operational risks, particularly regarding multilingual CX and the ability to maintain regulatory standards across diverse European markets.

• A survey of 200 senior leaders across Western and Central Europe reveals that nearly all organizations feel significant pressure to scale AI to improve customer experience (CX). • Despite this push for adoption, only 38% of these organizations have established a clear approach to AI governance. • This gap between rapid implementation and oversight creates critical risks regarding regulatory compliance, customer trust, and the management of multilingual CX.

• Australian organisations are facing an urgent need to update their cybersecurity strategies as AI and quantum computing shrink the response time available to defend against cyberwarfare. • Experts argue that traditional methods of treating vulnerabilities as isolated technical problems are no longer sufficient for modern threats. • To mitigate risk, organisations must map the complex interconnections between assets, software, identities, and infrastructure across IT, cloud, OT, and supply chains.

Prime minister makes hasty exit after people heard yelling phrases including ‘disgrace’, ‘shame’ and ‘genocide supporters’ Follow our Australia news live blog for latest updatesGet our breaking news email, free app or daily news podcastAnthony Albanese has claimed he was heckled by people at one of Australia’s largest mosques because they were unhappy his government has outlawed “extremist organisations” like Hizb ut-Tahrir, although he failed to provide any evidence for his claim.The prime minister and the home affairs minister, Tony Burke, were at Lakemba mosque in Sydney’s west on Friday morning before celebrations for the end of Ramadan, one of the most sacred dates in the Islamic faith. Continue reading...