Customers

• I prestatori aumentano i tassi di interesse dello 0,25%; l'incontro pro-Palestina, a cui è stato negato l'accesso a una sede comunale, si svolge all'aperto a Darlington. Segui gli aggiornamenti in diretta • Ricevi la nostra email con le ultime notizie, l'app gratuita o il podcast quotidiano • Il bilancio federale della prossima settimana finanzierà un centro nazionale dedicato a rilevare e contrastare la minaccia in evoluzione dell'estremismo violento e del terrorismo online.

Budget airline left thousands stranded on Saturday after ceasing operations amid financial troublesSpirit Airlines shutdown: how to get home and get refundsPolitical blame game begins and passengers left adrift after Spirit ceases operationsSpirit Airlines has almost finished refunding customers for flights abruptly canceled over the weekend as the company folded.The budget airline left thousands of customers and staff stranded after deciding on Saturday to pull the plug on a business that was struggling for years, before a surge in the price of jet fuel blew a new hole in its budget. Continue reading...

Lawsuit follows exchange on X in which airline suggested customer should clear their cache or book with incognito windowSign up for the Breaking News US email to get newsletter alerts in your inboxJetBlue has been sued in a proposed class action claiming it uses customers’ personal data to set ticket prices, after its response to a social media post raised concern that the carrier employed “surveillance pricing” to make flying more expensive.According to a complaint filed late Wednesday in Brooklyn federal court, JetBlue conceals its use of “trackers” to set prices dynamically, and shares data with third parties whose programs help it decide when to raise fares. Continue reading...

The trial between the Australian Competition and Consumer Commission and the supermarket giant began in the federal court in Sydney on TuesdayFollow our Australia news live blog for latest updatesGet our breaking news email, free app or daily news podcastWoolworths engaged in “marketing magic” to trick customers into thinking they were getting genuine discounts as part of the supermarket’s “Prices Dropped” promotion, the consumer regulator has told a court.The landmark trial between the Australian Competition and Consumer Commission (ACCC) and Woolworths began in the federal court in Sydney on Tuesday, almost two months after hearings ended in its very similar case against Coles. Continue reading...

The telco’s sweeping price changes and the closure of its cheaper ‘starter’ plan risk putting off many of its loyal customersTelstra has long traded on its claim to have better – and far more expansive – mobile coverage than its rivals to justify a steep pricing premium that has accelerated in recent years.But the telco’s latest changes, which include steep price hikes and the closure of its cheaper “starter” plan to new users, combined with a dramatic rejection of its coverage claims by the industry regulator, risk putting off many of its traditional customers, according to consumer advocates. Continue reading...

Law firm is preparing claim on behalf of 30,000 consumers who fear the FCA’s redress scheme will shortchange themLloyds Banking Group is facing a court battle with 30,000 aggrieved car loan customers who are set to abandon the City regulator’s official redress scheme amid fears it will shortchange consumers and favour lenders.The claims law firm Courmacs Legal is planning to file a £66m omnibus claim on behalf of borrowers who believe they were financially harmed by car loan contracts set up by Lloyds’ motor finance arm, Blackhorse. Continue reading...

People’s payments, account details and national insurance numbers visible to other users, says Treasury committeeLloyds Banking Group exposed the personal data of nearly 500,000 customers in an IT glitch that left people’s payments, account details and national insurance numbers visible to other users, a committee of MPs has revealed.A letter from Lloyds, published by MPs on the Treasury select committee on Friday, blamed the glitch on a software defect introduced during an IT update to its Lloyds, Halifax and Bank of Scotland mobile banking apps overnight into 12 March. Continue reading...